Level 4 Guidelines

May 20, 2020

Need to visit us during Level 4? Read up on the guidelines before visiting us.

Subaru Johannesburg

The Good News

Car dealerships have been allowed to open during level 4 for sales and workshop. This is great news. We are taking the safety of our staff and customers very seriously, and there will be strict measures in place to ensure that we adhere to the guidelines laid down by the government.

Getting in

Entry to our dealership will only be allowed with the following conditions:

  • Booking an appointment - This goes for both workshop and sales. Please call or email us to book an appointment.
  • Masks - A mask must be worn. If you don't have a mask you will not be allowed in.
  • Temperature taken - Staff and customers will have their temperature taken before they will be allowed to enter. These will be recorded in a register in line with requirements set out by the government.
  • Register - A register will be filled in when you enter. Your details and contact information are required. If we have a case of a positive case of COVID-19 we will need to contact you and inform you.
  • Workshop - Only staff will be allowed into the workshop. You will drop off your car with the reception staff as normal.
  • Sanitisation - Sanitiser will be provided at the gate as well as in the building. All surfaces are sanitised on a regular basis throughout the day.
  • Sanitisation of vehicles - All vehicles will be sanitised in front of the customer. This will happen before the customer takes their cars back. In the case of a test drive it will be done before the test drive starts.
  • Limited access - There will only be one person per vehicle allowed.  For a test drive there will be one staff member and one customer allowed.
  • No children will be allowed.
  • Social distancing - We are practicing social distancing of 2 metres.

Servicing and repairs

A lot of customers have contacted us as they were concerned with services/repairs that needed to be done. We are able to help you now.

Currently we are allowed to do repairs or services for:

  • Essential staff that are currently working in Level 4.
  • Emergency repairs needed to keep the vehicle in a roadworthy and safe condition.
  • Services on vehicles where the service is currently due or overdue. This will be accordance with the recommended service intervals from the manufacturer.

Make sure to read about how Subaru Southern Africa is extending maintenance plans to help our customers in the lockdown period. If you are unsure of anything please contact us.

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